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Loyalty, CRM, Customer Accounts, Cashless....

A powerful sales and marketing tool to help you increase business, Customer Manager helps you manage all your customers from one central point.

Loyalty point schemes, discount schemes, price levels, customer accounts, and pre-pay cashless can all be implemented using just one multi-purpose 'loyalty card'.

A real time link to your EPoS terminals lets you offer instant rewards and points to your customers, and will quickly help you grow your own client database.

With each and every swipe of their card you can gather information on spending habits and preferences, by getting to know your customers better you can offer targeted promotions to help boost profits.

Customer Manager gives businesses a smarter way to strengthen customer loyalty; with personalised reward schemes, you can grow regular repeat business and increase turnover.

Multi-purpose Loyalty Cards 

With just one card you can offer a truly flexible combination of loyalty points, discounts, special pricing and credit or pre-pay customer accounts to enhance your business. The first step is to issue your customers with a card or other such identifier and decide how you would like to reward them each time they make a purchase at your store.

Our one card approach offers businesses and marketers more flexibility and is a great way to help businesses build their brand, increase customer spend and boost profits.

Loyalty Point Schemes

A simple to implement loyalty point reward scheme is a great way to encourage your customers to return time and time again. Multiple loyalty point schemes can be created to award different point's values to different types of customers such as students, business or membership customers.

When customers make a purchase at the tills they are instantly awarded points based on the value of money spent. Points can be collected over a number of visits and redeemed against future purchases. Over time, with each swipe of the customers card the system builds up a profile your customers spending habits allowing you to offer targeted marketing promotions to generate extra profits.

Promotions & Bonus Points

In addition to the regular point collection schemes there are numerous other campaign oportunities that can be enabled. Bonus points can be awarded for special purchases and these can be combined with promotions such as meal deals or multi-buy offers to help increase sales and maximise up-sell oportunities.

Price Levels Shifts

Multiple 'loyalty schemes' can be configured for different types of customers such as students, locals, OAP's and business and trade clients, the schemes allow you to switch to a special price level based on the type of customer.

Customers simply present their card at the point of sale to receive their special pricing, cards can be swiped at any point during the transaction, for ease of use of the system can automatically prompt operators to ask customers for their reward card.

Customer manager allows you to combine price based discounting with loyalty points and also customer accounts to provide a truly flexible system.

Discounts

Point collection schemes are not the only way to incentivise customers,  Simple % discount cards can be used, these can be combined with loyalty points too and are often used as store discount cards or in membership clubs. Discounts are flexible and can apply a percentage discount to whole transactions or just specific items, for example you may give staff 10% discount off food items.

Customer Accounts and Cashless 

Supporting both credit accounts and pre-pay accounts, the system can be used across a variety of market secors from retail outlets to schools, colleges or membershop clubs.

With a real time link to your EPOS terminals the system is quick and simple to use for both customers and till operators.

Customers are identified by a quick swipe of theor card, barcodes and other identifiers can be used too, and in the case of a forgotten card operators can quickly search the database.

An instant confirmation pop-up window can be used to display a photograph and other information allowing operators to easily confirm the cardholder.

Account Management

Account management is secure and easy; operators can quickly see overdue amounts, balances, last transaction and payment dates.

Batch statement runs can be done at the click of a button to generate letters emails or even SMS text reminders. A quick search facility helps you easily access individual accounts where you can monitor your customers full transaction history, make payments, create individual statements, view reports or place the account on stop.

Account terms can be set for both credit and pre-pay systems, including payment terms, credit limits and expiry dates so you can keep a tight control over finance.

Features

• Powerful centralised database
• Seamless integration with your EPOS terminal.
• Multi-purpose customer cards
• Multiple loyalty schemes
• Bonus points
• Customer credit accounts
• Customer pre-pay/cashless account
• Blacklist function
• Audit trail of loyalty transactions
• Audit trail of account transactions
• Account statements
• Real time EPOS link
• Instant rewards

Benefits

• Flexible campaign oportunities
• Combined loyalty points, accounts, discounts, price levels.
• Easy account management
• Low cost customer cards; mag stripe or barcodes
• Build your own customer database
• Track spending habits
• Manage promotions and discounts

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The PurePOS Reservations point of sale software runs on your POS terminals as well as your back office PC and replaces old-fashioned paper restaurant diarys, the software is capable of linking your restaurant bookings and customer deposits seamlessly through to your restaurant epos system. It offers huge business benefits automating restaurant bookings while building you a customer database for marketing activities.

The PurePOS restaurant reservations system uses an intuitive, touch screen interface and standardised booking procedure to eradicate the problems associated with its paper-based counterpart. No more unintelligible handwriting, duplicated information and putting customers on hold whilst staff track down the diary.

Instead our users take advantage of comprehensive, instantly available customer information and table management system; fool-proof visual methods for optimising capacity and avoiding excessive waiting times. Staff are consistently efficient and professional at that crucial moment when a customer first experiences your restaurant.

Powerful Restaurant POS Software

The restaurant booking facility is just the start. In addition to collecting and storing information, the system comes complete with powerful tools of data analysis and manipulation that allow the restaurateur to increase margin through efficiency, gain competitive edge through service and increase market share through innovative methods of communication.

A comprehensive suite of user-friendly KPI reports allows the user to build up a detailed picture of how the business is performing. With a real-time understanding of foot-fall trends, table turnover and cancellation rates, staffing levels can be fine-tuned and promotions timed with precision to increase efficiency, turnover and profitability.

In a market that is both service-driven and heavily populated, customer information is gold dust. Uniwell's PurePOS restaurant reservation system helps capture highly specific details that will improve service, harden customer loyalty and allow you to take advantage of innovative new marketing techniques.

Individual customer preferences can be easily captured, ensuring that even new staff can have a customer’s favourite wine waiting when they arrive and are armed with a selection of specials suited to the diner’s particular taste.

With ready access to a customer’s personal details, right down to email address, mobile phone number and date of birth, it’s possible to reach customers in increasingly personalised ways. Confirming bookings with a text message, emailing time specific promotions or contacting a client just before their birthday are just a few ways of quickly building strong customer loyalties.

As competition in the hospitality market continues to intensify the Uniwell.net Reservations system is opening up vital new opportunities to ensure that restaurants, bistros and bars stay ahead of the game.

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Driving your business into the future

Uniwell PurePOS (Point of Sale Software) is designed for every level of business from independants to multiples, delivering maximum benefits from point of service to back of house, putting you firmly in control of your business.

Customer Service

Today's customers have ever increasing expectations, demanding more choices and better service. The ease and speed of use of PurePOS allows staff to focus on customers, taking orders, up-selling, and efficiently dealing with requests such as reserving tables or splitting bills.

• Fast touch screen software - easy operation
• Easy to navigate screens minimise errors and reduce training
• Intelligent ordering - let the kitchen know just how your customers like it
• Operator screen prompts create friendly up-sell opportunities
• Reliable order printing improves service and customer satisfaction
• Efficient payment - split billing / go dutch
• No hassle table transfers & merge tables

Operations

Retailing is increasingly demanding and competitive as operators explore new ways to sell and market their products. To improve operations your EPOS system needs to be an integral part of your business, giving you the flexibility to meet those demands, whether it's a new product launch, change of menu, promotion or price change.

• Simple product & price maintenance
• Split tendering & multi currency
• Flexible pricing, promotions, discounts
• Fast item search
• Multi location floor plans
• Compulsory table ordering minimises billing errors
• Easy grouping of tables to accommodate large parties

Efficiency

The Uniwell PurePOS solution helps you introduce new efficiencies by giving you more time to work on the business rather than just working in the business.

• Intelligent kitchen printers give staff more time to serve customers
• Start / End of day procedures capture the information you need
• Fully integrated restaurant bookings & table management
• IntelliTab - bar tabs are automatically transferred to table bills
• End of day - open bill alert
• Schedule floor plans to change - tables for two on Valentines Day
• Staff Clock In / Out
• Simple stock / line checks

Security & Cash Accountability

Know your position at any time during the day, instant reports show much money you should have in your cash drawer or how many of a particular product you should have sold today. Keep a close track on employees, stock and takings to help you lock down your cash as soon as it leaves your customers fingertips.

• Secure operator sign on
• Shift, float accountability
• Cash accountability by operator or cash drawer
• Multiple cash drawers
• Reason code entry & reporting - voids, refunds, no sales etc
• Deposit management
• Cash declaration

Cost Control

Boosting profits starts with controlling costs and greater visibility over daily business operations. With PurePOS we provide the tools to combat shrinkage, tighten cash control, stock control and improve labour management.

• Line checks - simple stock control
• Live stock countdown
• Clock In  / Clock Out labour management
• Time & attendance reporting
• Full stock control available via EPOS Office

Home Delivery

Suitable for all types of operations, home delivery can bring in new found profits on those quieter days of the week, but when it's busy you'll appreciate the control, speed, order and efficiency this clever module will bring.

• Eat In / Take Away / Delivery Management
• Caller ID integration
• Customer order history for repeat orders.
• Address & zone mapping for driver directions & delivery charges
• Order dispatch management
• Driver order assignment & cash drops
• SMS text notifications on dispatch
• Driver balance reports & pouch management
• Advanced order scheduling

Restaurant Reservations

Uniwell's restaurant reservation system helps capture guest information that will improve service, harden customer loyalty and allow you to take advantage of innovative new marketing techniques to bring customers back time after time.

• Streamline your booking processes
• Replace your paper diary with a powerful & efficient tool
• Quickly build your customer database ready for marketing
• Restaurant bookings & deposits automatically update your POS terminals
• Record customers preferences to improve service & build loyalty
• Optimise capacity & avoid excessive wait times
• Advance table allocation
• Confirm bookings with a text message or phone call

Mobile Phone & Online Ordering

In-store, On-line, Go-mobile - change the way you sell. The World Wide Web has changed consumer buying habits for good. Online ordering puts your business on a brand new high street without the costs of bricks and mortar and offers incredible profit potential. Mobo2go allows you to take your products out of store and directly to your customers, giving you the power to sell anywhere - offering the ultimate in convenience ordering.

• On-line ordering increases sales & profitability
• In built pre paid account system
• Production scheduling
• Flexible ordering - choose where and when to collect
• Mobile Phone - the ultimate in convenience ordering, no queues, no waiting, no cash, no hassle
• Put your products in everyone's pocket with mobile phone ordering
• Seamless integration with your POS terminal

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The J2 650 is an all in one PCPOS touch screen terminal with a 15” high brightness display. The J2 650 is unique in design allowing for easy maintenance and flexible mounting configurations, including a pole mount and wall mount option.

Building on the J2 values and innovative design practices of the past, J2 Retail Systems have produced a product that will not only meet the requirements of retailers today, but future proof their investment for many years to come.

Key Features:

• Intel 1.6 GHz Core Celeron to Core 2 Duo 2.6Ghz
• 15" TFT LCD
• Resistive touch screen
• Thick or thin client technology
• Up to 2 hot swap 2.5 SATA drives Raid 0 or 1
• Compact flash
• 3 external serial ports
• 5 external USB ports
• Secondary display port
• OPOS drivers
• RoHS and WEEE compliant

Benefits:

• Low cost of ownership
• Base, pole or wall mountable using standard VESA mount
• Easy to maintain and upgrade
• Complete motherboard upgrade can be carried out in less than 10 seconds
• HDD easily accessible as house on a removable tray
• Compact footprint making it ideal for the space conscious retailer
• Thick or thin client configurations

Options:

• MSR
• Customer Display
• Secondary Display
• Biometrics
• Dallas Key
• Wireless LAN
• Integral UPS
• RAID

The J2-650 PC-POS hardware is available with a choice of Windows operating systems offering compatability to all types of POS (Point Of Sale) software. These attractive and robust terminals are installed in diverse market segments such as bars, cinema's, restaurants, bakeries, retail, and are the EPOS terminal of choice for many of the UK's leading high street retailers.