Delivery Information

Rolens Online Limited Delivery Policy

Introduction

Welcome to Rolens Online Limited, your trusted supplier of EPoS equipment, peripherals, and services. We are committed to providing efficient and reliable delivery services to ensure that your business operations run smoothly. Please read our delivery policy carefully to understand how we manage and process your orders.

Delivery Schedule

  • Delivery Days: Deliveries are made Monday through Friday.
  • Dispatch Timing: Orders are dispatched the following business day after payment has been confirmed.

Order Processing

  1. Order Confirmation: Once your order is placed, you will receive an email confirmation with the details of your purchase.
  2. Payment Verification: Orders will only be dispatched after payment has been verified. Ensure that your payment is completed promptly to avoid delays.
  3. Dispatch Notification: You will receive a notification email with tracking details once your order has been dispatched.

Delivery Methods

  • Standard Delivery: This is our default delivery method, ensuring that your items are delivered within 3-5 business days from the dispatch date.
  • Express Delivery: For urgent requirements, we offer an express delivery option. Please contact our customer service team for details and additional charges.

Delivery Charges

  • Delivery charges are calculated based on the weight and dimensions of your order and the delivery destination.
  • Delivery charges will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order

  • Once your order has been dispatched, you will receive a tracking number via email.
  • Use this tracking number on our courier partner's website to monitor the status of your delivery.

Delivery Locations

  • We deliver to business addresses across the UK.
  • If you require delivery to a location outside of the UK, please contact our customer service team for assistance.

Delivery Issues

  1. Missed Deliveries: If you are not available to receive your delivery, our courier partner will leave a card with instructions for rescheduling or collecting your order.
  2. Damaged or Missing Items: Please inspect your delivery upon arrival. If any items are damaged or missing, contact our customer service team within 48 hours to report the issue.
  3. Delayed Deliveries: While we strive to meet our delivery timelines, unforeseen circumstances may cause delays. We will keep you informed of any delays and work to resolve them as quickly as possible.

Returns and Replacements

  • For information on returning or replacing items, please refer to our Returns Policy page or contact our customer service team for assistance.

Customer Service

If you have any questions or concerns regarding your delivery, please contact our customer service team:

Amendments

Rolens Online Limited reserves the right to amend this delivery policy at any time. Any changes will be posted on this page and will become effective immediately.

Conclusion

Thank you for choosing Rolens Online Limited. We are dedicated to providing you with the best service and ensuring that your EPoS equipment and peripherals are delivered promptly and securely.